Customer Touchpoints - Identify, Optimize, Automate across Customer Journey.
Customer touchpoints dashboard

It’s all in the meetings

We do influence our customers every time we have an interaction. Whether it is a standard weekly stand up or a QBR or an important email we sent them, we need to be able to mark and track it. Better touchpoint management is a standard practice for most performing organizations today !

Touchpoints by Channels

Flexibility to log touchpoints

Log your key touchpoints by channel or medium effectively. Your emails, calendar, calls and in person meetings can now be logged with 1-click!

Customer touchpoints by channels

Touchpoints by Contacts

Do you know how many times your key contact has been touched?

Key stakeholders and contacts need to be tracked efficiently. SmartKarrot allows you to quickly access contacts and their associated touchpoints by channel and category.

Customer touchpoints by contacts

Touchpoints by Contacts

Do you know how many times your key contact has been touched?

Key stakeholders and contacts need to be tracked efficiently. SmartKarrot allows you to quickly access contacts and their associated touchpoints by channel and category.

Touchpoints by Accounts

Aggregate and view stakeholder engagement by account!

SmartKarrot intelligently auto matches accounts for your ease. Being able to view all connects by account and by stakeholder gives you a head start towards meeting your goals.

Customer touchpoints by accounts

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Resources & Insights

Intelligent Customer Success Podcast Intelligent Customer Success Podcast
NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Customer Success Blog

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Survey

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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