Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Unleash productivity: Dive into the drawbacks of rigid project management tools and learn how digital playbooks empower teams with flexibility and simplicity.
25 Jan, 2024
Simplify Your Client Onboarding: Avoid confusion by embracing simplicity. Learn how to streamline your process for a seamless client journey.
01 Dec, 2023
Gain a comprehensive guide to account risk management with insights. From proactive onboarding to scenario planning, learn the strategies that drive sustained success.
30 Nov, 2023
Elevate your business with these 7 essential Customer Success Playbooks for long-term growth and prosperity.
08 Nov, 2023
Discover the essential crisis playbook for Key Account Managers. Learn why preparedness is crucial and explore key elements of an effective crisis strategy.
25 Oct, 2023
Discover the Strategic Account Manager’s playbook for long-term success. Learn essential strategies to nurture client relationships and drive mutual growth.
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
