Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
Kruthan Appanna is a Customer Success Analyst with 5 years of experience. Passionate about leveraging data-driven insights to drive customer satisfaction and retention. Skilled in building strong client relationships and providing strategic solutions.
Customer Success should be recognized and run as a profit center as it...
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Analysing customer sentiments will help improve their satisfaction. Wi...
21 Apr, 2021
Empathy Mapping for customer success defines and empowers users like n...
19 Apr, 2021
Outcome-based selling for customer success is the go-to need of the ho...
15 Apr, 2021
Change management in customer success is essential for customer succes...
09 Apr, 2021
Customer success for product-led growth is great for product advocacy....
08 Apr, 2021
Product-led growth is important for any SaaS company and to understand...
05 Apr, 2021
The key goal of revenue operations is to increase predictable revenue ...
31 Mar, 2021
Expansion revenue is the revenue that comes from existing customers by...
29 Mar, 2021
What is Dogfooding for SaaS companies- the advantages, who should do i...
25 Mar, 2021
Achieving product-market fit will help create the right strategies for...
19 Mar, 2021
The Pareto Principle (80:20 Rule) in Customer Success represents that ...
17 Mar, 2021
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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