Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Announcing price increase to customers might be a daunting task for co...
28 Jan, 2021
Here are four levels of customer satisfaction that stand as a testamen...
19 Jan, 2021
If you are into the SaaS business, then you must have a solid understa...
13 Jan, 2021
Learn how customer success org structure looks like, with the hierarch...
11 Nov, 2020
Let's look at the brief description of what does a client services man...
03 Nov, 2020
The responsibilities of the customer success manager and account manag...
20 Oct, 2020
The customer use cases describe possible ways the user and the system ...
28 Sep, 2020
Let us look at how you can build the customer success team and what st...
25 Sep, 2020
Looking for a career as a Chief Customer Officer? In this article, we ...
10 Sep, 2020
Customer Delight vs. Customer Satisfaction: Who wins in this tug of wa...
31 Jul, 2020
Is Customer Obsession a new phenomenon in the Customer Success niche? ...
06 Jul, 2020
What are the top user onboarding metrics? Here are top SaaS onboarding...
03 Jul, 2020
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
