Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Gain mastery in Key Account risk mitigation through the guidance of pl...
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In today's business world, it's not just about acquiring customers; it...
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Master the art of successful customer onboarding with the Key Account ...
12 Oct, 2023
Unlock Effective Multi-Stakeholder Management with 'The Client Partner...
11 Oct, 2023
Mastering Customer Retention Through Your Churn Management Playbook: A...
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Discover the Art of Personalized Customer Success Playbook. Elevate Lo...
Unveil the power of account farming playbook techniques to consistentl...
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Unlocking Growth: The Power of Playbooks in Enterprise Account Managem...
05 Oct, 2023
Leverage the power of Customer Success Playbooks! Learn why every Cust...
04 Oct, 2023
Discover 15 key points to slash churn rates by half in your customer l...
02 Oct, 2023
Stay ahead of the competition with Business Process Management Tools. ...
28 Sep, 2023
Playbooks for Up-selling - Learn to up-sell and cross-sell effectively...
22 Sep, 2023
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
