Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Discover marketing playbooks and get a free marketing playbook templat...
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Revolutionize project management! Dive into the Kanban vs. Scrum battl...
24 Jul, 2023
A look into the top challenges and frustrations that show how these di...
07 Jun, 2023
Discover the truth behind why project management tools are failing to ...
23 May, 2023
In this article, we will discuss the top 8 Key Account Management proc...
12 May, 2023
A look into what Slack Huddles are and how they can change the way tea...
11 May, 2023
Let’s bust some of the top myths surrounding free conference call ap...
03 May, 2023
Revolutionize your note-taking process and boost your productivity wit...
27 Apr, 2023
Client success manager designations have become a hot property nowaday...
17 Nov, 2022
Client services teams have to undergo certain challenges in the B2B do...
27 Oct, 2022
In this blog, we talk about expansion revenue and the diverse ways you...
26 Sep, 2022
What does the year 2023 mean for CRO? Let us decode in this blog....
13 Sep, 2022
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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