Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
Shivani is a talented CS manager with the skillsets to elicit, scope and manage end-to-end B2B SaaS project delivery. She has a keen interest in depicting her learnings in customer success by writing resourceful blogs and articles.
Every CSM needs to learn certain productivity hacks to excel in their ...
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We are seeing an upsurge in B2B customer communities in the digital er...
29 Apr, 2022
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Metaverse is the new buzzword that has created a major buzz across the...
28 Apr, 2022
Have you ever wondered what makes most AI projects fail? In this blog,...
What are the things bothering product leaders? Let us find out in this...
27 Apr, 2022
As a CCO, have you ever tried presenting your thoughts to the C-Suite ...
Customer health score management is a must in an intelligent customer ...
25 Apr, 2022
Inquisitive to know the difference between CEO and CCO positions at th...
22 Apr, 2022
Every B2B SaaS company is looking for opportunities to tell inspiring ...
21 Apr, 2022
In this write-up, we have discussed the key C-Suite roles that are man...
B2B SaaS companies need some inspiration to carry out loyalty programs...
20 Apr, 2022
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
