Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Title
An implementation engineer with six years of experience is a seasoned professional specialising in implementing and integrating complex systems and technologies for businesses. Possessing a diverse skill set that combines technical expertise, and project management capabilities.
What are AI virtual assistants, how do they function, and how do they ...
29 Apr, 2021
What is a Customer Reference and how do you ask for one politely? Dive...
28 Apr, 2021
What looks like a self-service customer knowledge base for customer su...
27 Apr, 2021
What are some of the common customer role-play scenarios faced by a Cu...
22 Apr, 2021
What are some of the best productivity and time management tips for th...
21 Apr, 2021
What is Customer Success Manager Burnout and how do we tackle that? He...
16 Apr, 2021
What are customer fears and how can you best address them? Are there a...
14 Apr, 2021
Growth Mindset in Customer Success, what is it and why is it important...
12 Apr, 2021
What is Conversational AI and what are some of its shining benefits to...
07 Apr, 2021
What is a Customer Pulse Survey and how does it benefit the company? A...
02 Apr, 2021
What are the top 10 Customer Experience Challenges? Read the article a...
30 Mar, 2021
What is Annual Contract Value and why is it so vital? Is it any differ...
26 Mar, 2021
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
