Customer Success Intelligence

Customer analytics is a useful process towards understanding customers so that companies can make informed business decisions.

The year 2020 felt more like a decade. With the turmoil associated with the COVID virus, lockdowns, and restrictions, there is a new tomorrow waiting for the CS space. However, not all is lost. This has engendered new hope aligning with new strate...

Yay, it’s finally a holiday! It’s no surprise that holiday seasons call for more sales, more revenue, and more responsibility as well. With this responsibility, the chances of keeping up with stellar holiday customer service should not be shak...

Let us look at some ways through which you can generate leads and acquire the first 100 customers for your B2B SaaS business in 2023.

Let’s get it straight – the one thing common between freemium or free trial is that none generate revenue. Before we dive into what both terms mean, it makes more sense to know what it is not. With a heavy heart, accept the fact that neither o...

In this blog, let us understand what is customer revenue and what are the different ways through which it can be generated.

Let’s examine product-centric vs customer-centric approaches in detail and find out how they contribute individually to the business growth.

The customer use cases describe possible ways the user and the system would interact with each other to achieve user’s goal. Learn more.

With the evolution of the business processes in modern companies, the sales process is not left untouched. It’s not just about acquiring more customers in a spree anymore; you have to be equally conscious about the brand reputation. And until yo...

To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. Imagine a gated society of thousand apartments. After the construction, the builder sells the apartment to different customers. After all t...

Empathy in the workplace is a must if you are eyeing a customer-first business model. Read on to know what does empathy means and how to build it quickly.

Customer complaints are like a part and parcel in the customer success industry. Here are 10 fine tips that tell on dealing with it in the right manner.