Customer Success Intelligence

Master customer churn reduction with expert insights from Elizabeth at Go-to-Market Advisors.

Mastering Customer Retention Through Your Churn Management Playbook: A Comprehensive Guide to Excellence in Navigating Churn Challenges.

Discover 15 key points to slash churn rates by half in your customer life-cycle journey. Build loyalty and sustainable growth. Learn more.

In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in detail.

Customer churn analysis is an integral part of any SaaS company. This write-up discusses its importance and the way to do it correctly.

Churn and burn behavior is quite common amongst demotivated sales team players. In this blog, we divert our attention to the ways to minimize “Churn and Burn” behavior in your sales team.

It is important to understand the reasons why customers churn from your SaaS business. Here are the top 11 reasons (and how you can avoid them).

What is a Customer Exit Survey and what is a customer exit interview? Do they help the SaaS companies in any ways? If so, then how? Delve in to know more.

Identifying at-risk customers can help you in saving a fortune before it is too late. Here is an informative and essential guide that elaborates on how to do so.

Customer Attrition, in simpler terms, is the loss of a customer from an organization. It is similar to churn, customer turnover, and customer defection.

Customer churn is one of the biggest fears for businesses focused on growth. Now, in the wake of a life-threatening pandemic, COVID-19 has given businesses a run for their money, to say the least. Managing churn during COVID-19 has become a prime ...

Saas churn is where customer churn happens to SaaS businesses. Focus on important SaaS churn statistics and mistakes that you should avoid churn rate.