Customer Success Intelligence

Revenue churn is the process of calculating revenue churn occurred due to customer churn within a given time. Here are tips to avoid negative revenue churn.

Companies are building a customer churn prediction software for customer retention. This software predicts how likely the customer is to leave the company.

When you know that your revenue is based on a recurring contract – be it monthly or annual, you might as well be aware that every client can put a dent on your cash flow. And that is why high retention score is of huge pertinence for you. W...

Churn rate is the rate of customers or revenues lost by a company in a given time period. It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. It means that out of every 1000 customers if...

Can you save SaaS customer cancel orders? Yes, of course! Here are some great tips on how to deal with customer cancellations and Increase SaaS retention.

Customer suddenly ghosted you? Get strategies to reignite the spark in your relationship here.

Churn is supposedly the new buzz in the market, and why wouldn’t it be? While reducing the SaaS churn rate might seem like a big undertaking, it is also the one that is worth giving a prioritization.   As ...

Like every other business, SaaS businesses have their good days as well as bad days. When the companies are doing good in their efforts for customer acquisitions, the half of the story turns out to be valuable for them. But until the holistic pict...

What are the types and challenges in customer churn prediction and how to reduce churn with data analysis. This is how the customer churn analytics work.

What does customer churn reduction mean? Before we learn about the top things that CSMs need to arrest churn, we need to understand that churn is of utmost importance as it helps us assess why customers leave and how it impacts the business, so, c...

As a SaaS provider, you already know the importance of measuring your churn rate. Churn is the measure of the number of customers, users, revenue, or other factors moving out of a group over a period of time. Most of the time, it is a measurement ...

Churn management is the process of identifying customers who are likely to churn from a company and taking necessary actions to retain by churn analysis.