Customer Success Intelligence

Do you wish to learn the difference between a customer success manager and a customer engagement manager? If yes, check out this blog today!

It is extremely vital for a CSM to understand the roles and responsibilities of a person designated as the customer engagement manager role. In this blog, we provide useful insights pertaining to it.

Here is our comprehensive take on conversational messaging for customer engagement.

While interviewing for the post of customer engagement manager, you need to ask several interview questions. In this write-up, we have discussed these questions along with the appropriate answers for each.

Understand why your organization requires a customer experience operations manager and a quick sneak peek into a day’s life of a CX operations manager.

Customer Engagement is a sign that showcases the health of your business. The more, the better. Here is a guide to walk you through the ins and outs.

The connection between employee satisfaction and business success is not new. However, it’s taken a long time for business leaders to recognize how important that correlation is. But what about the connection between employee satisfaction an...

Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...

A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!

What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that ...

When your brand itself has a compelling mission and a well-defined vision, your employees would be more than just happy to put their heart and soul into the work. And that is why the terms customer success mission and customer success vision play ...

A 30 60 90 day plan lays out a well-formed picture of the course of action that a new employee must complete during the first 30, 60, and 90 days of work.