Customer Success Intelligence

Providing customer experience through siloed functions is no longer helpful. An organization-wide customer experience strategy is what you need today.

It’s time to clear up some of the biggest myths around customer experience (CX) to take it to the next level. Here are 15 of those—busted.

How Success leaders can enable the best customer experience by optimally owning, influencing, and handling company↔customer intersections.

Product Experience is the part of the customer journey that allows for churn reduction and improves revenue. Read how to build a Product Experience strategy

For 2021, customer experience will be a game-changer. In this blog, we’ll explore some trends that will shape the 2021 customer experience.

If you haven’t planned for a customer experience map yet, you might be missing out on so much. This map draws out insights and expertise on how to play to your strengths. And even to grab the best of opportunities that translate into a bigger im...

The customer use cases describe possible ways the user and the system would interact with each other to achieve user’s goal. Learn more.

Improve NPS, Net Promoter Score by following these top 10 surefire ways. Further, know how each of them can add value to your organization in no time.

The pandemic is a crisis that puts the strengths and weaknesses of a professional relationship in the spotlight. It’s a given that the Coronavirus outbreak is no ordinary crisis. In times like this, customer experience takes a unique edge and su...

Customer self-service channels allow customers to resolve issues on their own without having to call customer support for help. This reduces the number of incoming customer support tickets, letting your team focus more time on the most critical is...

What is Customer Experience and why that measures the performance of a company? Know how to measure and improve the experience quotient in no time in here.

Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...