Customer Success Intelligence

Customer Expectations include everything that a customer expects from your company, product or service. Winning them is the key to reach greatest heights.

A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!

Check out stellar customer experience examples that will prove that customer experience is above everything else. Here are 5 such to amaze you right away.

Tips to deal with unhappy customers or dissatisfied customers. Check these proven tips on how to compensate an unhappy customer or angry customer.

Customer Delight vs. Customer Satisfaction: Who wins in this tug of war and which one matters more? Which one precedes and which one succeeds? Read on!

Active listening is key for customer success. Find out what it is, its benefits, and how to practice it below.

Voice of customer is a modern world term defined as the process of understanding customer expectations, preferences, and aversions. Learn importance of VoC.

This is the most comprehensive guide you would find online on customer satisfaction surveys. It includes examples, templates, best practices and more.

To break out from the mundane shackles of a monotonous life, you might need some interesting bits, sprinkled every now and then. Being on a call whole day, receiving and talking to customers could get a tad bit repetitive at times. And once you re...

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to j...

Early Warning Systems have been a big help in the CS field as they warn you when a customer is about to churn away, thereby keeping the churn rate really low.

When I set to begin explaining what exactly does the coined term, ‘customer obsession’ is, I might as well begin with what it is not! Yes, reverse psychology is like a new ruler of our minds these days. Anyways, client obsession is not like a ...