Customer Success Intelligence

In today’s business world, it’s not just about acquiring customers; it’s about building lasting relationships. Discover the 5 essential strategies for customer retention.

Customer renewals made easy: Follow our Renewals playbook to foster trust, loyalty, and long-lasting relationships for business growth.

In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in detail.

Let us look at how the rules of transformation have changed the business mindset from retention to expansion.

What are the different questions you need to ask to retain your key customers? Let us find an answer to that question through this blog.

Customer retention is an essential part to succeed in the SaaS (Software as a Service) industry. In this blog, we look at some of the top B2B customer retention strategies that customer success leaders should utilize for growth and success.

As a CSM, have you ever wondered what are the customer retention books that can give you adequate knowledge about the SaaS industry? If not, this blog is specifically written for you!

Here we’ll discuss retention marketing, why it’s essential for your business and some compelling strategies that you can bank on.

Customer acquisition vs customer retention, who wins in this game of two? Does a SaaS business strive for the former or the latter and which is more important for your business?

What is a customer retention analysis? And, how does it help a business in the right direction? Read on the blog to get valuable insights of the same.

The best guide to SaaS renewal rate – top metrics, how to improve renewal rates, how to keep your customers, improve customer experience, and more.

To boost customer retention, a cohort analysis is a must. Use cohort analysis reports to make better product decisions.