Customer Success Intelligence

Although there’s a cost involved with customer retention, the benefits are manifold. Find out what are those along with the ways to reduce this cost.

You can win-back your lost customers and spring back on the revenue bar with these six battle-tested Customer Win-back strategies. Read on.

Retaining your customers during COVID-19 is very important for any business. Here are Customer retention strategies by experts that help retain customers.

Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...

Customer Expectations include everything that a customer expects from your company, product or service. Winning them is the key to reach greatest heights.

A customer advisory board is a group that comes together to provide valuable insights on a product. Know how customer advisory board benefits brands.

Customer feedback is the insights and information put up by the customers about their experiences with your company. But is that all? Let us find out.

Customer loyalty defines how happy a customer is to repeat transaction with a brand. Read why is customer loyalty important and benefits of customer loyalty.

Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. Client retention is all about acquiring your customers, boosting revenue, a...

MRR, monthly recurring revenue is a normalized amount of money for a business’ forecasted revenue that is expected to be earned during a month’s time frame.

To affix the leaky bucket in all of the SaaS companies, the customer success team delves into a number of customer retention strategies. Being a critical facet to the success of your company, it helps to keep your churn at a minimal stance and enh...

Know how to calculate customer retention rate with customer retention rate formula explained clearly and implement effective customer retention strategy.