Customer Success Intelligence

What are the roles and responsibilities of a VP – Customer Success? Let us try to find out an answer to this question through this write-up.

As a customer success manager, do you want to optimally utilize the NPS survey to derive positive results for your organization? If yes, check out this blog, where we have provided 10 NPS survey best practices to help you achieve this feat in no t...

What is the best way to conduct self-serve customer onboarding for B2B SaaS customers? Let us try to find out through this blog.

As a CFO, do you want to get a brief overview of how to conduct subscription billing? If yes, this blog is specifically for you!

In this blog, we look at the future of customer success with fully developed machine learning use.

Does it really make sense to hire a teacher for your next customer success role? Let us try and find out through this blog.

What are the different questions you need to ask to retain your key customers? Let us find an answer to that question through this blog.

In this blog, we focus our attention on some of the inspiring advocacy marketing examples from top companies.

As a CCO of an organization, you need to develop social listening skills to excel in your role. In this write-up, we discuss the different ways to use social listening to improve customer success.

Is it important to delight the customers? Let us try to find out an answer to this question through this blog.

There’s a thin line between a boss and a coach. Think you’re dancing it? Below, we’ll give you that feather-light tap you need to transition from being a boss to becoming a coach.

Are you aware of the roles and responsibilities of a customer trainer? Do you know how to hire a customer trainer? If not, check out this blog today!