Customer Success Intelligence

In this write-up, we will discuss different ways to forecast renewals in customer success.

Writing thank you letters to the customers strengthens your relationship with them. Let’s look at how you can showcase empathy towards your customers by writing thank you letters.

While shopping for your customer success software, take a look at these possible things and if they are missing, never go for that software.

In this write-up, we discuss a list of customer-centricity myths that have overlived their potential.

Announcing new features of your product on your company blog might seem to be a great idea. But, more often than not, it does more harm than any apparent good to the company.

In this write-up, we discuss the 5 must-ask questions during your discovery calls.

Common causes of customer success and product disconnect and tips to foster this much-needed collaboration for realizing full potential.

Customer Success is a strategic growth driver that deserves C-Suite attention and a seat at the table.

Strong customer success signals long-term, sustainable growth and attracts potential investor attention.

In this write-up, we will look at the different ways you can take your customer onboarding a notch ahead with digitized workflows.

In this write-up, we provide you with valuable information about transparent and explainable AI.

In this write-up, learn how to improve customer success outcomes through SmartKarrot’s augmented intelligence tool.