Identify, monitor, and execute timely account expansions with real-time reports and indicators.
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Define and track onboarding by phase, user progress, account, and portfolios.
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Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Showing Results: 690
What is a Customer Success Engineer and what are some of their primary skills and responsibilities? Also, how much do they make annually? Spill those beans here.
07 May, 2021
What is Customer Data Enrichment? Does it provide any real benefits to the customers and the company? If yes, then how do we derive them? Unlock your answers here.
05 May, 2021
High-touch customer success can be improved with the help of automation and tech touch. Learn more.
04 May, 2021
Foundations of holistic customer success leadership development and key questions for Customer Success Leaders.
03 May, 2021
What are AI virtual assistants, how do they function, and how do they benefit the Customer Success niche? Read on the blog to discover the answers right away.
29 Apr, 2021
What is a Customer Reference and how do you ask for one politely? Dive in to get insights on how it is done and some interesting statistical notes too.
28 Apr, 2021
What looks like a self-service customer knowledge base for customer success? And how do we get to create one? Get started with this blog and find your answers.
27 Apr, 2021
A chief revenue officer keeps the revenues of the company streamlined and implements plans to get the most revenue. Learn all about the CRO in this blog.
23 Apr, 2021
What are some of the common customer role-play scenarios faced by a Customer Success Manager in his or her everyday life? The beans have been spilled in this blog.
22 Apr, 2021
Customer Success should be recognized and run as a profit center as it can unlock exponential revenue and business growth.
What are some of the best productivity and time management tips for the Customer Success Managers? How do they best leverage gain out of it? Discover now.
21 Apr, 2021
Analysing customer sentiments will help improve their satisfaction. With customer sentiment analysis, you can connect with customers better.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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