Customer Success Intelligence

Empathy Mapping for customer success defines and empowers users like never before. Help customers accomplish their goals via empathy mapping.

What is Customer Success Manager Burnout and how do we tackle that? Here are some statistics that have made a huge difference and six tips to combat through.

Outcome-based selling for customer success is the go-to need of the hour. Outcome selling in companies will help increase retention.

What are customer fears and how can you best address them? Are there any easy ways to steer away from them? If so, what are they? Read on to get your answers.

Growth Mindset in Customer Success, what is it and why is it important to inculcate in each of our lives. Here are some easy ways on how to do that. Read on to know.

Change management in customer success is essential for customer success mangers. Managing change offers customers value and drives product adoption.

Customer success for product-led growth is great for product advocacy. Product-led growth helps reduce churn rates.

What is Conversational AI and what are some of its shining benefits to the Customer Success niche? It is a glimpse of future in front of us? Let’s dig in.

What is a Customer Pulse Survey and how does it benefit the company? And, is it any different from the NPS? Read on the blog to get your answers right.

The key goal of revenue operations is to increase predictable revenue and optimise operations between marketing, sales, and customer success.

What is Annual Contract Value and why is it so vital? Is it any different from the Annual Recurring Value? Dive into the blog and get more insights on this.

Conversations are the backbone of any relationship. When you are building your relationship with a customer, you need to be observant and careful.