Customer Success Intelligence

How strong is the power of human connection in Customer Success? Is it really needed or is it rather optional? Read on to find six such points that sturdily back this answer.

Customer portfolio gives you immense amount of knowledge about your customer base. To serve them well, it is crucial for you to know them well.

Customer success needs agile methodology more than any other function due to constantly being in touch with clients and having multiple moving parts.

The Pareto Principle (80:20 rule) in Customer Success represents that 80 percent of your revenue is from 20 percent of repeated customers or loyal customers

What are the secrets behind a perfect customer offboarding? Read on to know how best to prevent bad PR and make the win-backs more likely in this blog.

Which are the top ten customer data platform companies today? What sets them apart and a definite game-changer in the industry? Read on to know more.

Knowing your customer deeply is important before you start serving them. Check out this exhaustive list of 50 customer questions you must ask.

A Chief Product Officer (CPO) improves product experience by aligning with company objectives to effectively harness growth.

Hiring a customer onboarding specialist is a necessary step to make sure customers get the value signed up for faster and seamlessly.

Having emotional intelligence (EI) is a must for customer success managers. Read on to see some of the top EI skills you need to master as a CSM.

For Customer Activation, all you need to work on is Time and Consistency. Learn how to do so.

A bad-fit customer is one who does not get value from your offering. There are costs of working with them including churn.