Customer Success Intelligence

Customer fit is when customer need’s and the company’s product are in-line with each other. It is all about success potential.

Average revenue per user (ARPU) is one of the most widely used metrics in SaaS. Let’s explore this in detail for leveraging it to its highest potential.

Learn why diversity and inclusion are important factors that drive Customer Success and how it can benefit your organization.

Creating a business case for customer success demands a thorough understanding of this discipline. Follow this four-step guide to create your own.

A well-written Customer Success Content has the power to accelerate your retention rates and keep the churn rates away. Here is how you can do so in 5 ways.

Customer success capacity planning is not rocket science if you keep things simple. All you need is a simple formula that works for every situation.

Consumption-based Pricing vs Subscription-based Pricing, who wins in this tug of war and which is more lucrative? Read on to know the ins and outs of this.

Customer success service is getting much bigger to an extent that it can be chargeable. But what factors should you consider? Let’s explore them.

Social Media in Customer Success plays a pivotal role. Read on to know how it enhances the conversion rates and renders special benefits to your customers.

Customer success outsourcing is different from traditional outsourcing practices. There are many nuances to it. Let’s explore them in detail!

A customer success project management tool will enable Customer Success Managers to ensure better customer communication and satisfaction.

Customer success account transition is a very fragile stage with respect to customer relationships. Learn how to make it a smooth transition.