Customer Success Intelligence

To boost customer retention, a cohort analysis is a must. Use cohort analysis reports to make better product decisions.

Customer Intent is the intention or purpose of a customer behind buying a certain product. Dive into the blog to know how it can transform customer success.

Wondering what lies ahead in a customer success career path? Here are few options that you may consider according to your skills and interests.

Customer profiles are a great way to understand customers better and improve customer experience. Learn more about customer profiles.

Customer Success (CS) playbooks optimize customer experience and improve how service is delivered to customers. Great for CSMs and CS teams to increase customer success.

Announcing price increase to customers might be a daunting task for companies. But with the right strategies in place, you can even win their loyalty.

Customer success automation, like any other automation, comes along with a few challenges. Yet, there are smart ways to tackle them efficiently.

Step back into memory lane: Look at the evolution of customer success, evaluate where it is right now, and what’s to come here.

Customer Data Platform amasses customer data from multiple channels and stores it in a single database. Learn about the types, functions, benefits, and more

Although there’s a cost involved with customer retention, the benefits are manifold. Find out what are those along with the ways to reduce this cost.

Customer needs are becoming more challenging to meet. Learn how to identify them, what are common types of customer needs and what you can do to meet them.

Here are four levels of customer satisfaction that stand as a testament to glorying customer success. Know what are they and why are they so important.