Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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A strong Product and Customer Success relationship is critical for long-term success. Here are 3 quick steps to foster effective collaboration between them.
15 Jan, 2021
Unsatisfied and unhappy customers would not only provide negative, appalling feedback but also go about and share it with their groups. Although it might tarnish your brand reputation, it is equally important to reconsider your customer experience...
13 Jan, 2021
If you are into the SaaS business, then you must have a solid understanding of the cost of goods sold (COGS). Here is all you need to know about SaaS COGS.
Healthcare industry is growing at a rapid rate with a CAGR of 13%. Here are some customer success trends and best practices to grow your healthcare business
12 Jan, 2021
Managing customer touchpoints is important for any business. Customer touchpoint management is the key to prevent churn and learn about customer behavior.
06 Jan, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
05 Jan, 2021
If you wish your customer sucess team to excel, you must learn how to build resilience. Read on the article to know how well to articulate it and more.
23 Dec, 2020
You can win-back your lost customers and spring back on the revenue bar with these six battle-tested Customer Win-back strategies. Read on.
A customer portal is a one-stop-shop for online self-service support. To know why is it so crucially benefitting to your company, read on.
The essence and importance of a customer training is immense. Dig in to know what is it all about and why is it so beneficial in the industry.
Value realization is a huge metric, especially for SaaS companies. Learn how this is useful to understand long-term success for the customer.
22 Dec, 2020
Edtech is an interesting industry but why does Edtech need Customer Success Strategies? Read this essential guide to know more.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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