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Define and track onboarding by phase, user progress, account, and portfolios.
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Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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Identifying at-risk customers can help you in saving a fortune before it is too late. Here is an informative and essential guide that elaborates on how to do so.
26 Nov, 2020
360-degree customer view is a comprehensive view of customer data. Read this blog and understand why and how to leverage it for customer success.
Have you wondered about Non-SaaS Customer Success? How is it different from the SaaS format? Here are 5 best practices that you need to learn in 2022.
25 Nov, 2020
You may put in all your efforts through digital marketing to market your product. Yet what comes at the top out of all marketing strategies is customer referrals. Customers tend to trust the feedback of your product more when it comes directly fro...
24 Nov, 2020
Who is a Renewal Manager? And what are some of their top roles and responsibilities in the B2B SaaS sphere? Read on.
23 Nov, 2020
Evolving times have led the CRM (customer relationship management) system to boost up from a mere tool to an all-in-all contact management software. To be a vital part of the game and to give your business an edge over the competition, being aware...
20 Nov, 2020
What is Cross-Departmental Collaboration and what importance does it hold in a customer success niche? This blog will walk you through the departments.
19 Nov, 2020
Learn from this essential guide, how to create perfect sales to customer success handoff, and what is the impact of it on your business.
18 Nov, 2020
The expectations of the customer are on the rise. In such a scenario, it is much-needed to be on par with their taste. And that is why you must zero in on pursuing customer excellence. The term simmers down to emphasizing efforts to generate front...
In this blog, let us understand what is customer revenue and what are the different ways through which it can be generated.
12 Nov, 2020
In order to stay in business with you for the long term, the customer has to constantly realize the value of your product. It is the job of a customer success manager to constantly demonstrate how your product is adding business value to the custo...
11 Nov, 2020
Learn how customer success org structure looks like, with the hierarchy of designations. Awaits you are infographics to simplify your understanding.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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