Customer Success Intelligence

Let’s examine product-centric vs customer-centric approaches in detail and find out how they contribute individually to the business growth.

To successfully conduct your business, you need to have full control over it. There are many key performance indicators that companies use to gain complete visibility of their business operations. These indicators can be grouped into two categorie...

To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and e...

The very reason technology exists since times immemorial is that it makes our jobs easier. With more and more sophistication in the way we work, technology has reduced the efforts in getting our jobs done. People have started valuing effortlessnes...

A Relationship Manager is the one whose sole task is to amend, ameliorate and create healthy relationships of a customer with that of a company.

Being customer-centric has become more than necessary for modern companies to sustain in this competitive world. Customers need to be treated with utmost care right from the beginning of their relationship. Hence, to maintain such relationships, t...

Retaining your customers during COVID-19 is very important for any business. Here are Customer retention strategies by experts that help retain customers.

Check out the top 25 customer success consultants that have shone above the rest and have successfully set an example for the others. Read on to know.

A well-built customer success workflow can help you simplify, systematize and support the overall work processes. Here are some guidelines to keep in mind.

In this blog, we will discuss the definition of customer profitability analysis (CPA) including its formula, benefits, and more.

At the core of any customer success role is the need to ensure customers who have trusted a solution reach their desired goals or outcomes. However, customer success leaders more often find themselves handling service challenges and putting out fi...

Customer success is a relatively new function in businesses today. Companies are still learning and coming up with new ways to implement this process in their organization. To stay intact with a plan and progress in a foolproof way, a customer suc...