Customer Success Intelligence

Getting customer success software? Here are the top ten such features that you should be looking at while making a worthy purchase. Read on to learn more.

A single source of truth (SSOT) is a manner in which you can make data accessible to your staff and employees across an organization. It permits them to use unified data emerging from multiple apps or streams into a single data point, all at the s...

Jobs to be done is a framework to understand customer needs through the specific jobs they are trying to accomplish. Read how it helps in Customer Success.

Customer Success Culture is set by incorporating the right strategies and practices at the right time. Here are 8 such practices to imbibe the culture.

How does product and customer success alignment take place and how can it help the organizations to come up with delivering a seamless customer experience.

The responsibilities of the customer success manager and account manager overlap but there is a whole lot of difference between the two. Read on.

Customer Decision Journey shows you the steps through which a customer finally makes a purchase from you. Learn more about the stages of the journey here.

In this blog, let’s look at the basics of Customer Data by understanding its definition, types, data management, and more. Read on.

It is not hard to comprehend that customers are the backbone of any successful business. They are the core reason for any business to exist. All the business processes that you implement towards your company’s growth don’t mean a thing if your...

Customer Acquisition Cost is a vital metric that ascertains the amount of money needed to acquire a customer, but is that all? Read on to know.

Find out what it takes to be an Account Manager and also take a glance at their roles and responsibilities in day-to-day life.

Understanding Customer Needs is crucially important, especially in the customer success niche. Learn how to identify and meet their needs and wants.