Customer Success Intelligence

What is Customer Intelligence and why is improving its performance vital to growth. Here’s how you can implement CI in your organization, benefits, and more.

Enlisted here is the top 30 customer service facts and statistics that you need to know in 2021 for your business to understand a customer in a better way.

The SaaS space offers the customers with various perks and benefits, that too on a promissory note. Sometimes the terms, customer success vs customer satisfaction are interchangeably used in the stated niche. Although it’s a given that both the ...

Customer growth is one of the key goals for SaaS companies. So, let us look at a few important ways that can help you grow and keep your customers.

With the evolution of online sales and services offered by modern companies, knowing about customer experience has become increasingly difficult. The experience you give to your customer shapes their perception towards your brand. A satisfied cust...

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. And most of the new companies are in a state of...

Consumer vs Customer: What are the difference in the definitions and usage. Although interchangeably used in the common context, they are not the same.

Customer Success Conferences let you the chance to explore more about this interesting domain. Wish to participate? Here’s a compiled list of the most awaited customer success conferences in 2023.

Humans want human contact – it’s textbook. We always lookout for someone who is empathetic towards us. People say that empathy is an innate quality and cannot be taught or transferred. But that is not entirely true, it can be learned in life t...

Offering a great service or product is no longer a definite ‘seal-the-deal’ thing anymore. As the ever-hungry customer has an expectation above the cliff, you might want to pack a punch on your decisions. Simply put, you need to take a notch u...

Customer Success Email etiquettes must be maintained before you hit ‘send’. But how to maintain email hygiene, here are eight golden rules for you.

Generally, a subscription-based contract is marked by renewals and recurring payments. This reduces the switching costs and harbors opportunities for the customers to jump in. In response, many SaaS user adoption companies have started exploring s...