Customer Success Intelligence

With the evolution of the business processes in modern companies, the sales process is not left untouched. It’s not just about acquiring more customers in a spree anymore; you have to be equally conscious about the brand reputation. And until yo...

It is always nicer when you hear someone appreciating you. This is exactly the idea that your customers would like to associate you with. This is where the concept of customer appreciation kicks in. And as the scale of businesses grows, it is almo...

Top 10 Customer Onboarding best practices await you in this blog. Get insights to what is it and how they can prevent the bulging churn to attack you.

Improve Customer Satisfaction with these battled-tested ways that will walk you through the ‘how’ and ‘why’ of doing so. Here are 7 such points to amaze you.

Let us look at how you can build the customer success team and what steps you need to follow to get started on building a customer success organization.

Have a look at top customer success trends 2021 and discover how these trends can help your business stand out in the challenging market conditions.

What is a customer success plan? What are the best practices and steps involved in creating a customer success plan? Read on.

When it comes to marketing, there are different channels that you can resort to. While all these channels are driven by companies with the only motive of promoting their products and acquiring new customers, there is one method that is the “clea...

Sometimes, in a high-pressure environment, your customer tends to lose their calm. There could be many reasons behind it ranging from bad customer experience to their internal matters. Nevertheless, angry customers are often seen as the biggest hu...

Improve NPS, Net Promoter Score by following these top 10 surefire ways. Further, know how each of them can add value to your organization in no time.

Read this blog to know how investing in SaaS customer success can fulfil all the goals towards a successful, sustainable business.

To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. Imagine a gated society of thousand apartments. After the construction, the builder sells the apartment to different customers. After all t...