Customer Success Intelligence

The connection between employee satisfaction and business success is not new. However, it’s taken a long time for business leaders to recognize how important that correlation is. But what about the connection between employee satisfaction an...

Almost, all the time a customer’s first strategy is quintessential for any given business. You need to know what your customers want and need. In such cases, it is sometimes essential to hire a ‘particular’ whose sole intention is to bui...

Empathy in the workplace is a must if you are eyeing a customer-first business model. Read on to know what does empathy means and how to build it quickly.

Here’s a list of questions that you must ask while selecting a customer success software vendor for your business. Read on to know some bonus questions.

There is nothing more effective marketing strategy than when it comes directly from your existing customers. No matter what marketing strategy you adopt, your prospects would be more moved when they hear from your satisfied customers. Marketing no...

Sales and Customer Success go hand in hand to bring out the best in a business’ performance. But what are their key differences and similarities? Check out.

What is customer focus? How does it drive business growth? Here are 10 ways you can build a customer-focused culture in your organization.

Here, we are going to discuss 9 customer success metrics that are classified into Qualitative and Quantitative data. Read on.

Social media can bring immense benefits to your business. Here is the beginner’s guide to understanding the role of Social Media in Customer Service.

Customer churn is one of the biggest fears for businesses focused on growth. Now, in the wake of a life-threatening pandemic, COVID-19 has given businesses a run for their money, to say the least. Managing churn during COVID-19 has become a prime ...

In this article, we will discuss the impact of customer success as a competitive advantage in 3 different forms for the B2B SaaS Companies.

When brewing a new marketing communication program, it is a given that the client’s voice is the prime ingredient. And that is why customers are stirring their thoughts and ideas through the help of a board, customer advisory board (CAB). It is ...