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When we talk about what part of the company is technically the inner voice of the customers, the answer usually turns out to be customer success management. In fact, the best companies recognize the use of good communication and how that can add v...
17 Sep, 2020
Does a Remote Customer Success Manager’s roles and responsibilities differ when working remote or it is all the same? Look no further and scroll on
The saying that the first impression is the last impression holds true in the customer success niche. That is exactly when customer onboarding software comes into the picture. It breaks or makes the deal. A great onboarding experience can make eve...
15 Sep, 2020
Customer Community is where your customers come together to discuss in detail on your products and services. Here are 5 ideas that will help you engage more.
11 Sep, 2020
SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from all their previous events. SaaStr 2020 was cancelled because of th...
Looking for a career as a Chief Customer Officer? In this article, we have mentioned the roles and responsibilities of a modern CCO.
10 Sep, 2020
Here, we have listed the top 10 expert tips for conducting QBR meeting successfully to evaluate the performance of your clients made in the last quarter.
What is QBR? And why should you do one? Learn how to make the most of your Quarterly Business Reviews with the top 5 choices that are must for a QBR.
08 Sep, 2020
Building trust is not easy. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company i...
13 Aug, 2020
Customer Expectations include everything that a customer expects from your company, product or service. Winning them is the key to reach greatest heights.
10 Aug, 2020
A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!
07 Aug, 2020
A Customer Success Leader’s best habits are the ones that make all the difference. Here are 7 hand-picked habits that you too must inculcate if you wish to excel.
04 Aug, 2020
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