Customer Success Intelligence

Remote Customer Success has been a new term since COVID has hit us. Interestingly, all is not gone yet with these newly adopted techniques. Ascertain them now.

Increase customer lifetime value with this exclusive strategy. Here are factors that affect customer clv and best tactics on how to increase customer value.

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. Satisfied clients are beaming with renewals and expanding the base, ensuring steady growth...

Account management software is a tool that helps businesses reduce churn, increase customer acquisition, retention, and revenue. Learn to choose the best.

Of the many old adages in the customer success business, one says that keeping the clients that are already using your software is way better than attracting the new ones. Client retention is all about acquiring your customers, boosting revenue, a...

A Customer Success Specialist manages the relationship and delves into the customer health for the assigned clients. But is that all? Answers are in!

Saas cross-selling is a strategy to make clients buy related products that they have. Here are cross-selling best practices to increase revenue and retention.

For SaaS upsell, follow these extensively researched and proven techniques. Read additional tips on how to build cross-selling and upselling strategies.

MRR, monthly recurring revenue is a normalized amount of money for a business’ forecasted revenue that is expected to be earned during a month’s time frame.

Undoubtedly, Corona Virus has become the hottest talk of the now. You will have to gear up and disallow this from cripple your brand. Desperate to flatten the COVID-19, customer success teams are working hard from their homes and straini...

To affix the leaky bucket in all of the SaaS companies, the customer success team delves into a number of customer retention strategies. Being a critical facet to the success of your company, it helps to keep your churn at a minimal stance and enh...

Personalised and unique product experience has become the SaaS selling point. As this study in the Harvard Business Review showed, subscription customers, if given a fabulous experience, were 74 per cent more likely to renew as against t...