Customer Success Intelligence

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior d...

Effective Customer Success is essential for every growing SaaS Business. We have put together a list of 8 things to automate for scaling customer success.

Customer success as the name suggests is about your customer’s success. And this success goes beyond mere satisfaction and maximum usage of your product and Customer Success Program. It needs to be defined from the customer’s point of view...

What are the top user onboarding metrics? Here are top SaaS onboarding stats you should look out to keep a check on smoother user onboarding process.

Let us see what exactly is desired outcome for a SaaS business as it has given way to more tech-driven, and more accurate metrics to gauge customer success.

Check out the latest client onboarding template for 2021. Use these templates to have customer onboarding best practices for increasing the customer base.

Use this client onboarding checklist for easier new client onboarding sop. We have explained the effective client onboarding process steps in detail here.

As B2B companies are on the verge to innovate their respective business models, they have come to learn more about the interminable power the customers have. With the convergence of data availability and business needs, these innovators are taking...

It is a well known fact that any new practice takes 21 days of repetition for it to become a habit. Onboarding for SaaS is no different than that. You might be looking at the customer from within the scope of your own company or product. So, while...

In this Article, learn all what you need to know about Customer Success Planner & how to Create a Customer Success Plan Template?

Do you have KRAs for customer success? Thoroughly understand this guide to analyze your business needs to set up KPI for customer success manager.

Is creating a user-friendly and helpful product enough to attract and retain paying customers? Does it guarantee customer loyalty and give you an edge over your competitors? Is it all you need to grow and sustain a successful mobile app business?&...