Customer Success Intelligence

Mobile apps can be instrumental in growing your business. Here’s how a B2B mobile app helps grow your brand through user engagement and app analytics.

Account based marketing is an account-based marketing tactics that focuses on a specific set of accounts in the market. Know how to leverage it for CS.

Change is the only constant. A cliché, but for a reason.   Reimagining the way we conduct business seems to be the tagline of the year 2020. But the truth is, the events just accelerated shifts that were already unde...

When your brand itself has a compelling mission and a well-defined vision, your employees would be more than just happy to put their heart and soul into the work. And that is why the terms customer success mission and customer success vision play ...

Know how to calculate customer retention rate with customer retention rate formula explained clearly and implement effective customer retention strategy.

Customers are the lifeblood of every successful business. Even if you develop the most groundbreaking product, your business won’t thrive unless it attracts and retains paying customers. And to help your customers succeed, setting up right ...

Here’s what you need to know about why Behavioural Data and Behavioural Analytics have become the secret ingredient for product led growth.

As you step into the world of the e-commerce domain, the three important acronyms that you will see a comparison around are SaaS vs. PaaS vs. IaaS. If you are considering switching your business to the cloud, it is more important than ever to unde...

Every business knows about customer service, but few know about customer success, and even fewer focus on it. Today, if you want to be successful as a SaaS business, you need to make customer success a key focus. Here is what you need to know...

Working in a corporate milieu can be challenging especially when workers do not feel valued or that they are being given a chance to be themselves or fully exploit their creative skills. This can cause workplace burno...

A key account manager plays a pivotal role who has skills that helps in boosting customer success. Here are the ways KAM can increase customer success.

Get insights into the main difference between Client vs Customer in the Software as a Service (SaaS) Business and why it is important.