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Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
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What is the customer persona? Why customer personas important for customer success? Here’s how to develop customer persona that helps achieve great success.
17 Jun, 2020
If you’re a SaaS provider or user, you’d know that your business is only as good as the tools you sell or use. The software marketplace is always in flux, with newer customer success solution just a click away. This means customers no ...
15 Jun, 2020
It calls out to be a win-win situation for all when your customers thrive. Your clients tend to have a remarkable experience and your company is constantly on the lookout to build a relationship that lasts beyond time. And the roles of client succ...
13 Jun, 2020
Customer success sales quota will help account managers and the company overall to reach sales quotas. Here’s how you can measure it differently.
12 Jun, 2020
What to look for when hiring a VP of Customer Success? Here’s the most essential elements that make up a rockstar Vice President of customer success.
The path to greatness is paved by a strong and genuine desire, a good purpose, and a good company along the way. Hence every SaaS company identifies itself with client success and positive impacts brought about by proper implementation m...
11 Jun, 2020
Customer success is essential to helping your customers fulfill their needs to increase your company’s revenues. Jason Lemkin has become well-known for saying that customer success is where 90% of revenue is, because it’s tru...
An key account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big and small businesses organize their sales by dividing them sector-wise. According to Gartn...
The Customer Success Manager plays a pivotal role in the upliftment of any given business. Here are 8 core responsibilities that they carry in their duty.
10 Jun, 2020
Customer success process is a framework that helps you to make sure that your customers understand your products easily, and improves your capacity to respond to issues, questions and feedbacks much quicker. A customer success process is a better ...
A 30 60 90 day plan lays out a well-formed picture of the course of action that a new employee must complete during the first 30, 60, and 90 days of work.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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