Customer Success Intelligence

Want to create a customer success onboarding playbook? Here are some tips to create it and master the best practices for onboarding new clients.

When it comes to marketing, customer segmentation is one of the most proven strategies. There are various marketing tactics that can be applied for different customer segments. And these segments are often made for new customers (or prospects). Bu...

Succeed as a SaaS startup with these b2b SaaS marketing strategies. Here are vital tips to strategize and implement customer success for SaaS branding.

Check out these 8 Strategies for Customer Retention which are followed by the top CSMs in order to engage the customers and reduce churn.

If you are running a SaaS business and want a sureshot way to succeed then you must know how to measure customer growth. Now, when I say customer growth it can mean two things. First, it means the progress your customer is making in their business...

Customer retention is a critical component to the success of your business. It entails the maintenance of continuous business relationships with customers over an extended period. Conventionally, Customer retention refers to the number of customer...

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). It has brought in the shift from short-term one time sal...

A customer success specialist builds strong relationships with clients to achieve success for their requirements. See if tech helps customer success expert?

Gone are the days when customer service used to be a one-time deal. These days, it is more like a mutual relationship, entitling to a customer lifetime value. Simply put, these customers are going to stick around with the company.  And that i...

An account manager acts as a middleman between the company and its customers. He or she oversees the relationship between the company and the customer. The account manager determines the needs or requirements of the custom...

Customer retention is of great importance when it comes to your SaaS product success. Here’s the 5 techniques to improve your SaaS customer retention rates.

Check these customer success workshops and training programs to master customer success management and enhance the practical CSM skills to the next level.