Customer Success Intelligence

Learn client success manager jobs secrets to succeed. Here’s a great list to master customer success management and draft customer success manager resume.

Dig into some of the finest 5 account manager training online resources which will take your accounting skills to the new heights. Read on to explore.

After the era of customer service and customer experience, now is the time for customer success to try its luck. Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. Client success...

Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving ...

For the subscription economy, customer retention is the whole and sole conception. Read about the Foundation of the Subscription Economy in detail.

Customer success is essential when it comes to raising your monthly recurring revenue (MRR) and reducing churn. That makes it very important to hiring a CSM (Customer Success Manager). We will go over what you should be looking for when searching ...

If you think you are like most of the SaaS managers, you are committed to growing your business. But to do that, you must ensure that whatever you do results in customer stickiness. For that is all that matters. As a company, you would not take a ...

In this Article, we are going to go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels.

The customer success function is sometimes misunderstood. There are startups under the assumption that achieving customer success relies more on technical skills or the ability to sell/market something really well. We’re here to let you...

There was a time when a customer was only seen as a one time buyer by the companies. Then it evolved into the subscription based business model where customer retention became a prominent aspect. A lot of studies and efforts were taken by the orga...

Important customer success manager interview questions you should learn for CSM job. Know these questions while you take customer success manager interview.

The last decade has witnessed a global boom in the field of customer service. Today’s customer is more vulnerable. He has more options than ever, he has access to more information and the birth of monthly subscriptions has changed the game entir...