Customer Success Intelligence

Here is a list of Top 7 Customer Success Goals which might help businesses to create value for their customers. #1 Successful Customer Onboarding Getting off to a strong start greatly enhances the chances of achieving success, and a long term sati...

To become a great Customer Success Leader, you need some exceptional traits that do all the talking. Here are 7 must-have traits to excel as a CS leader.

The business of the customer market has a golden rule, one which sticks to customer retention and claims them as ‘Always right’. It is never fun to let go of your clients. Letting off clients’ results in letting off profit which then results...

Account manager job description includes building close contact with clients to offer desired outputs. Create perfect account manager job responsibilities.

Ever wondered what impact does customer retention create on businesses? According to a survey, 65% of a company’s business comes from existing customers. Additionally, a 5% boost in customer retention can increase profits of the business up...

This Article is devoted to busting top 7 customer success myths which might be misleading to customer success leaders and executives. #1 There is a Perfect Ratio of CSMs to Customers Conventional wisdom says that you need a CSM for every $2 millio...

Client success manager skills are responsible for delivering best customer experience to clients. Know the best customer success manager skills to master.

It goes without saying, as an Account Manager, all that your work entails is ‘Accountability’. Sounds easy-peasy, right? But before that, if you striving to become one, you will need a great account manager resume that stands out from the rest...

Goes without saying, customer retention is an important aspect of the success of any organization. You might as well be aware that retention of the customers not only leads to overall cost savings of the company but also contributes radically to t...

It seems more like a million-dollar question when someone comes up to me and asks what are the best qualities that a Customer Success Consultant possesses. And what do I revert with?  Well. It mostly differs and depends!  Yes, ...

Delve into the world of Customer Success Manager Job Description and know the ins and outs. Here are some top examples and templates awaiting you inside.

Customer Success Manager Vs Project Manager: Are these designations the same, similar, or do they have a stark difference? Read on to get your answers.