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The successful CSMs often design a customer success playbook to provide a great customer experience to customers. Download as customer success playbook pdf.
14 May, 2020
We have put together a list of top 8 customer success manager mistakes which customer success leaders and their teams make. #1 Not Putting the Customer First Referred to as the ‘golden rule of customer success,’ the entire idea of putt...
13 May, 2020
The average Customer Success Manager salary varies and depends on several factors. Here is a collection of this salary from across the globe in a nutshell.
12 May, 2020
How well does the differences between Customer Success vs. Customer Service flair? Do they have their own share of dissimilarities or are they all the same?
Looking for a stellar Customer Success Manager Resume? Find insights to some of the best tips and practices, which when incorporated will get you hired.
08 May, 2020
Ever wondered what difference a successful SaaS retention strategy can bring to your business? According to a study by Bain & Co., just a 5% increase in customer retention rates could potentially boost profit up to 95%! Yes, tha...
Check important account manager interview questions. Here are 5 must learn strategic account manager interview questions and answers you should prepare.
07 May, 2020
Ever since the boom of the SaaS industry, customer retention has become the top-most priority for business owners as they realized the immense benefits of it. Unlike earlier companies whose main focus was on acquiring new customers, the SaaS based...
Ever since the SaaS companies came into prominence, somewhere around the mid 2000s, the major problem they faced was that of customer churn. They spent hefty amounts on marketing strategies to acquire new customers but due to the immense complexit...
We have put together a list of the top 10 customer success best practices for SaaS companies. #1 Share Customer Data across teams Preventing churn is everybody’s job and the Customer Success team is not the only group in charge of retention and ...
A collection of some of the best newsletters to stay updated on the latest in the customer success space. All interested teams can sign-up to these and receive updates to their mailbox. #1 SixteenVentures by Lincoln Murphy Lincoln Murphy is a lead...
28 Apr, 2020
Client success manager functions as a bridge between the vendor and the client. They serve the client with the below mentioned responsibilities.
24 Apr, 2020
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