Customer Success Intelligence

In B2B, we often use 80-20, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS.

Customer Success vs Customer Experience: Customer experience concentrates on touchpoints, while customer success focuses on the end game.

What does customer churn reduction mean? Before we learn about the top things that CSMs need to arrest churn, we need to understand that churn is of utmost importance as it helps us assess why customers leave and how it impacts the business, so, c...

There are many other names for customer success manager used in industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others.

A lot of interesting and informative blogs, newsletters, podcasts, videos, etc. are available on the subject of customer success. We have put together a list of the top 10 customer success books to help understand and learn more about this subject...

Customer success playbook indicate actions to be taken by clients to achieve desired results. Customer playbook templates make it easier for them to follow.

Transform your customer success strategy with insights from these top 10 CS Podcasts. Listen, learn, and grow your business.

Role of Customer Success in Organizations  “Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value.”  The Customer Success Associa...

We have compiled a list of the top 10 customer success blogs, which will help increase individual and organizational customer success knowledge quotient by focusing on related topics and thoughts such as customer-centricity, improve customer exper...

Product onboarding is an important part of the process known as “Product Adoption.” In simple terms, product onboarding focuses on introducing the product or service to the users or customers. It enables your customers to learn about the featu...

Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depen...

Convergence of Customer Success, Product Success and Experience Success Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Most of the...