Customer Success Intelligence

Customer onboarding process is an important start to your customers’ journey. It is all about enabling your customers to get the most out of your product.

Customer success involves a variety of activities aimed at delivering value to customers and ensuring optimal product usage to make the derived value ongoing. Customer success is top of mind for many businesses, with 72% reporting that improved cu...

As a SaaS provider, you already know the importance of measuring your churn rate. Churn is the measure of the number of customers, users, revenue, or other factors moving out of a group over a period of time. Most of the time, it is a measurement ...

A customer success SaaS platform architecture needs to track and measure every meaningful user activity and engagement in real time.

User engagement or customer engagement refers to how often the users interact with a product or service. Check these factors to increase your user engagement.

Know these best customer success quotes on customer success, customer retention, customer experience, etc. from thought leaders across various industries.

The key to turning customer success into second orders is operationalizing all of the activities and components of customer success.

Customer success platforms enable proactive customer touchpoints management, delivering customer experience benefits to the user.

Today customers are flooded with options on products and services, be it range, quality or price. In such a competitive world, sales and marketing alone are not adequate to ensure and sustain growth, neither are annual contracts reliable methods o...

A leading business software review site recently awarded SmartKarrot two major recognitions: the 2019 Great User Experience and Rising Star Awards. CompareCamp assessed each aspect of SmartKarrot and concluded that the software offers be...

Churn management is the process of identifying customers who are likely to churn from a company and taking necessary actions to retain by churn analysis.

In today’s world, businesses enjoy easy access to information on every aspect of their operations. Customer success metrics can be immensely valuable for a SaaS provider and are an integral component of customer success management. But not all a...