Identify, monitor, and execute timely account expansions with real-time reports and indicators.
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Define and track onboarding by phase, user progress, account, and portfolios.
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Handle this critical component of the post sales customer journey.
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Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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It’s easy to think of customer success management as an ongoing dialogue between a SaaS customer and an assigned Customer Success Manager (CSM). However, this mindset highlights the critical difference between account management under a traditio...
27 Feb, 2020
Customer health score is allotting scores to customers based on certain aspects of output. Check the customer health model and what is a good health score.
Customer success is a business activity that touches every part of a SaaS provider’s operations. A customer success manager (CSM) ensures customer satisfaction, encourages optimal use of a SaaS product, optimizes product adoption rate, and helps...
21 Feb, 2020
Companies that provide a SaaS product need to continuously sell to their customers — but not through the typical relationship between a seller and buyer. A monthly subscription model means SaaS customers can (and will) cancel if they do not quic...
20 Feb, 2020
Businesses know that customer success pays off, but determining how much they should invest in customer success management can be tricky.
14 Feb, 2020
Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depen...
11 Feb, 2020
Below are a few of the most common mistakes we’ve noticed CSMs make.
04 Feb, 2020
The first 90 days of a customer relationship (onboarding) are crucial for optimizing use, adoption, and derived value from a SaaS service.
01 Feb, 2020
In a sea of SaaS metrics, it’s easy to get confused about which ones to track. This is an attempt at helping SaaS businesses separate some of the wheat from the chaff.
29 Jan, 2020
A customer success solution provides a single platform for insight, execution, and management of your customer success efforts.
24 Jan, 2020
Dallas, TX, Jan 15, 2020 – SmartKarrot a customer and product success platform announces the successful completion of $1 million angel round funding. Completed with the participation of several high net worth investors and promoters, the f...
23 Jan, 2020
The key to SaaS provider success is their customer success, and behavioral analytics helps pave the road that leads to it.
22 Jan, 2020
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