Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Customer success is often intertwined with a one-on-one relationship, growth can get overwhelming if a business does not plan for scale.
27 Nov, 2019
Customer advocacy enhances the lifetime value of existing customers. Customer success teams, through careful strategizing, build advocates from the start.
22 Nov, 2019
Anyone in business knows the value of customer satisfaction for growth. Many small businesses or startups struggle with finding new customers and often must invest considerably in marketing to create a pipeline of new prospects. Once a company is ...
19 Nov, 2019
Customer success management is not something to measure or optimize on occasion; it requires attention and an overall recasting in your organization.
15 Nov, 2019
How customers use and interact with your product trumps everything. Customer success has become a popular buzzword for software as a service (SaaS) companies looking to increase the amount of time and money customers spend on their platform. By tr...
07 Nov, 2019
Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.
05 Mar, 2019
Know why personalization marketing is vital for businesses to have tailored campaigns to target a specific set of audiences by studying their behavior.
31 Jan, 2019
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