Customer Success Intelligence

What are the account management best practices for B2B companies? Get AM best practices below.

In this blog, we discuss the average account management salaries across countries/regions.

In this write-up, we discuss the definition of account mining and some of the top account mining strategies used by enterprises.

Do you know the final frontier for mature customer success/account management teams? It is expansion revenue management. In this blog, we will discuss this facet and provide reasons for this.

Do you know how to create better outcomes for the post-sales customer journey? If not, this blog is specially written for you!

Are you aware of the primary challenges faced by a key account manager? If not, check out this blog today!

Let us look at how the rules of transformation have changed the business mindset from retention to expansion.

In this blog, we discuss some resources through which you can search for account management jobs and some job descriptions of account management.

What changes do you need to incorporate into your customer success/account management playbooks for enterprise customers? We will try to find the answer to this question in this write-up.

Customer success teams always try hard to improve customer health scores. Some are successful, while others are not so successful. In this blog, we look at tips to enhance customer success health scores from the perspective of customer success tea...

Here is a list of free NPS software and NPS calculators that are available online.

Negative versus positive feedback has always been a point of discussion. In this blog, we help you determine the exact science and art of negative versus positive feedback.