Customer Success Intelligence

What makes customer service crucial for SaaS success? Let us try to find out an answer through this blog.

Customer success and customer support teams are not the same but these two work hand in hand. Find out how!

Here is our take on the top 30 customer service experts you need to follow in 2023.

Here is a list of customer service tips that you need to definitely follow in 2023!

Writing a chatbot script that enables excellent customer service is an art. Here’s a step-by-step guide to getting started with chatbot scripts.

In this blog, we will discuss the essential tips to develop outstanding internal customer service.

Learn these customer service phrases and understand how these phrases could help you win the customer during the toughest conversations and times.

What are some of the prolific ways in which technology will play a vital role in affecting the future of customer service? Read on this article to know about 10 such ways.

What are some of the best tips to improve your SaaS customer service process in your company? Read on the following blog to know more.

What are some of the most creative tips that will give you wings during your after-hours customer support or service? Read on the blog to find 6 such creative tips.

Is there a right way to draft a customer follow-up email? Do you follow the golden rules to sharpen it before you hit ‘Send’? Hope so! Read on to know more about them.

Hence, it is must to update yourself with the new customer service trends that will be prevalent in the SaaS industry in the year 2021.