Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Showing Results: 15
The Playbook Approach to Customer Onboarding: A Guide to Accelerate Success, Foster Engagement, and Achieve Rapid Time-to-Value.
11 Oct, 2023
Product tours and walkthroughs have become quite common in B2B SaaS companies. In this write-up, we discuss the right way to create these product tours that boost adoption rates, including steps, tips, and examples.
10 May, 2022
What is a digital adoption platform and why is it so important? What are some of the top features to look for while picking one? Read on to know more.
01 Sep, 2021
Here are some frequently asked questions on product adoption, some best practices, top strategies around it. Product adoption is the ultimate test of a SaaS product.
30 Jun, 2021
Product-led growth is important for any SaaS company and to understand the efficacy of that- knowing product-led growth metrics are important.
05 Apr, 2021
Generally, a subscription-based contract is marked by renewals and recurring payments. This reduces the switching costs and harbors opportunities for the customers to jump in. In response, many SaaS user adoption companies have started exploring s...
25 Sep, 2020
User adoption is a process of users adopting a new system and working on it successfully. Here are 5 vital user adoption mistakes you should avoid.
08 Jul, 2020
Create a product adoption strategy or user adoption strategy with the best techniques along with stages in the product adoption process with examples.
07 Jul, 2020
Check what is SaaS product adoption? If you are facing new product adoption challenges, then you must check these effective user adoption ideas to improve.
06 Jul, 2020
Product adoption will be your leading indicator for achieving customer success. You will have to stay on top of tracking it so that you can reduce churn and increase retention. In the SaaS world, measuring it using product adoption metrics will v...
12 Jun, 2020
What is a customer journey? How does it differ from a product adoption journey? Why does product adoption journey above the customer journey?
11 Jun, 2020
In this quick guide, we will explain what you need to know about Product Adoption Curve in SaaS marketing which will propel your growth to new heights.
26 May, 2020
Sign up for SmartKarrot’s newsletter.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
