Customer Success Intelligence

What is customer education? Customer education means providing your customers with necessary information, tips, and skills to use a product successfully.

A product manager is one of those positions you don’t necessarily go to school for but instead discover later. Besides not having it in mind when starting your career path, many myths surround this position. Some of these involve a dece...

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere.  There are many well-funded companies as well as start-ups that are thriving and if 2018 was...

Customer Success (CS) as a business function has seen enormous growth in the SaaS industry within the last decade. With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer...

It іѕ vеrу іmроrtаnt fоr buѕіnеѕѕеѕ tо hаvе a numbеr of dіffеrеnt mеthоdѕ fоr mаrkеtіng thеіr рrоduсtѕ. Thе mаrkеtіng mеthоdѕ оf a buѕіnеѕѕ аrе еxtrеmеlу іmроrtаnt and so as product market...

One of the primary concerns for SaaS companies is SaaS product success. Read through these 5 important things that will ensure SaaS product success.

In this article, look at some of the most useful SaaS product metrics, to help you ensure your product will achieve the success you are hoping it would.

Do you feel that there is something missing in your business? Do you get that urge to ameliorate that into a tad bit better? Are your tactics not working as per your plan or are you falling in short of your targets? If this is the case, ...

Deploying the right Product Lifecycle Strategies are must to organize and sustain a product’s longevity that eventually derives value. Ascertain them here.

It’s about appropriately measuring Customer Engagement & User Engagement… With the growth of the SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the st...

Customer success metrics are customer success leading indicators. Here are the top customer success metrics on how to measure the success of SaaS tools.

Customer success playbook indicate actions to be taken by clients to achieve desired results. Customer playbook templates make it easier for them to follow.