Customer Success Intelligence

Product onboarding is an important part of the process known as “Product Adoption.” In simple terms, product onboarding focuses on introducing the product or service to the users or customers. It enables your customers to learn about the featu...

Convergence of Customer Success, Product Success and Experience Success Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Most of the...

SaaS enterprises understand that recurring revenue is the lifeblood of their business. Having a great product or app isn’t enough; driving sustained usage and getting renewals is a must. Why track product usage? How do you drive usage or get mor...

Saas user engagement strategies evolve constantly. Here are the best ways to engage users on your software that help in increasing frequency of purchase.

Product success is a subset of customer success that takes a close look at product experience and its adoption and usage by customers.

The advent of consumer mobile apps has created new benchmarks for user experience. Also, fatigued by an increasing ecosystem of SaaS tools, modern users want their web apps to ‘just work’. Stung by criticism, customer churn, and flat-lining of...

How customers use and interact with your product trumps everything. Customer success has become a popular buzzword for software as a service (SaaS) companies looking to increase the amount of time and money customers spend on their platform. By tr...