Customer Success Intelligence

Let’s get it straight – the one thing common between freemium or free trial is that none generate revenue. Before we dive into what both terms mean, it makes more sense to know what it is not. With a heavy heart, accept the fact that neither o...

Who is a Renewal Manager? And what are some of their top roles and responsibilities in the B2B SaaS sphere? Read on.

The SaaS industry has seen a huge upsurge in the past decade. There have been massive shifts in all areas of businesses from on-premise to cloud solutions. All the business processes, be it marketing, sales, CRM, to even product development have s...

Revenue recognition is not that straightforward in a subscription-based business model. For a traditional revenue model, the forecasting job is quite simple and easy. You sell a product for $10 and your revenue is $10. As simple as that. But for a...

The school of marketing teaches you the subtle art of enticing and converting prospects. In the SaaS industry, the whole ball game is about turning a prospect into a potential, loyal brand advocate. Your existing client base is more like a lucrati...

Customer Attrition, in simpler terms, is the loss of a customer from an organization. It is similar to churn, customer turnover, and customer defection.

Who are the top 20 vertical SaaS companies who made it to the best in the year? Find out the list here and the reasons behind the same as well.

Vertical SaaS vs. Horizontal SaaS: How do they differ? Let’s look into both the terms in detail and find their importance in context to customer success.

Net Revenue Retention is the widely used customer success KPIs to measure the performance of a SaaS business. But, how do you calculate it? Read on.

A list of top 22 must-attend SaaS conferences in 2021 to drive your organization to glorious success in the SaaS industry.

Here’s top AI companies in the world. The list of 50 is compiled on the basis of the most advanced artificial intelligence aspect. No. 3 will surprise you.

Let’s take a dive into this ultimate guide to SaaS pricing models and learn about different pricing models that can help you grow your business.