Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Read this blog to know how investing in SaaS customer success can fulfil all the goals towards a successful, sustainable business.
24 Sep, 2020
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. Imagine a gated society of thousand apartments. After the construction, the builder sells the apartment to different customers. After all t...
A customer journey starts from the first time they hear about your product (at the top of the funnel). They go through various stages dealing with your marketing and sales team until they arrive at the onboarding phase. But, what is the end-point ...
23 Sep, 2020
Almost, all the time a customer’s first strategy is quintessential for any given business. You need to know what your customers want and need. In such cases, it is sometimes essential to hire a ‘particular’ whose sole intention is to bui...
Take a look at the top EdTech companies that have brought in a massive change in the EdTech industry and are have wooed the customers with its perks and benefits.
18 Sep, 2020
In this article, we will discuss the impact of customer success as a competitive advantage in 3 different forms for the B2B SaaS Companies.
If you are into a recurring revenue business model, then it is imperative for you to understand what is ARR and how to calculate it. Read on to know more.
17 Sep, 2020
Customer Community is where your customers come together to discuss in detail on your products and services. Here are 5 ideas that will help you engage more.
11 Sep, 2020
SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from all their previous events. SaaStr 2020 was cancelled because of th...
Today’s businesses follow many types of revenue models. Perhaps the most common, oldest example is a one-off transaction in which a product is exchanged for currency. This takes place when you pop into a store to purchase a bottle of water. Othe...
16 Aug, 2020
A Customer Success Manager’s duties can look easy as a cakewalk or as daunting as ever. Here is a quick sneak peek into a day in a CSM’s everyday life.
22 Jul, 2020
Customer lifetime value is a metric indicating expected net profit from a customer including the whole future relationship. Know how to measure CLV.
15 Jul, 2020
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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